Contact Frisco Dental Hub

1. Information We Collect

When you contact Frisco Dental Hub through our website, phone, or in-person, we may collect:

• Contact information: Name, phone number, email address, and mailing address
• Health information: Medical and dental history, insurance information, treatment records, and X-rays — as required to provide dental care
• Payment information: Insurance details, payment method (processed securely; card numbers are never stored)
• Website usage data: Anonymous analytics data (pages visited, time spent) through Google Analytics to improve our website
• Form submissions: Information you voluntarily provide through our appointment request form

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm dental appointments
• Provide dental treatment and coordinate your care with other healthcare providers when needed
• Process insurance claims and payment
• Send appointment reminders via phone, text, or email (you may opt out at any time)
• Respond to your questions and requests
• Comply with legal and regulatory obligations, including HIPAA requirements
• Improve our website and patient experience through anonymous analytics

3. HIPAA — Protected Health Information

As a dental practice, Frisco Dental Hub is a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) — including your dental records, X-rays, treatment history, and health information — is protected under HIPAA. We maintain a separate Notice of Privacy Practices that describes in detail how we may use and disclose your PHI. A copy is available at our office and upon request by calling (972) 276-4888 or emailing info@friscodentalhub.com.

We will not sell, rent, or share your PHI with third parties for marketing purposes without your explicit written consent. We may share your PHI with your other treating healthcare providers, your dental insurance carrier (to process claims), and when required by law.

4. Website Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors use the site. This data is anonymous and does not identify individual users. It includes information such as pages visited, time spent on the site, and general location (city-level). You may disable cookies in your browser settings; this will not affect your ability to use our site. We do not use cookies to track you across other websites or for advertising purposes.

5. Third-Party Services

Our website may use the following third-party services, each governed by their own privacy policies:

• Google Analytics — anonymous website usage statistics
• Google Maps — embedded location map (subject to Google's Privacy Policy)
• Google Fonts — typography loading from Google's servers
• CareCredit — patient financing (if you choose to apply)

Frisco Dental Hub does not sell or share your personal information with advertisers or marketing companies.

6. Data Security

We take reasonable technical and administrative measures to protect your information from unauthorized access, disclosure, or misuse. Our patient records system is password-protected and access-controlled. Electronic health records are maintained in compliance with HIPAA Security Rule requirements. Our website uses HTTPS encryption for all data transmission.

Despite these measures, no data transmission over the internet can be guaranteed to be 100% secure. For sensitive dental health communications, we recommend calling our office directly at (972) 276-4888.

7. Your Rights

Under HIPAA, you have the right to:

• Access and request a copy of your dental records
• Request amendments to your records if you believe information is inaccurate
• Request an accounting of disclosures of your PHI
• Request restrictions on how your PHI is used or disclosed
• Revoke authorizations you have previously provided
• File a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us at (972) 276-4888 or info@friscodentalhub.com, or visit our office at 4500 Hillcrest Rd Suite 190, Frisco TX 75035.

8. Children's Privacy

Frisco Dental Hub provides dental care to children as part of our family dentistry practice. We collect health information about minor patients as necessary to provide dental treatment, with consent from a parent or legal guardian. We do not knowingly collect personal information from children under 13 through our website without parental consent.

9. Changes to This Policy

Frisco Dental Hub reserves the right to update this Privacy Policy at any time. Material changes will be posted on this page with an updated effective date. Continued use of our website or services following changes constitutes your acceptance of the updated policy.

10. Contact Us Regarding Privacy

Questions about this Privacy Policy or your rights? Contact the Privacy Officer at Frisco Dental Hub:

• Phone: (972) 276-4888
• Email: info@friscodentalhub.com
• Address: 4500 Hillcrest Rd Suite 190, Frisco TX 75035

To file a complaint with the U.S. Department of Health and Human Services regarding HIPAA violations, visit hhs.gov/ocr/privacy.